Returns and Refunds
L&M Boutique offers full refund (minus shipping cost) or replacement on a faulty or defective items within 14 days of dispatch.
Due to the nature of our products L&M Boutique will not offer refund or exchange if you’ve changed your mind or made a mistake during the ordering process. So please choose carefully and check your details and all spelling before submitting your order. However, if you do make a mistake, please let us know and we will try to offer a solution. Unfortunately, we cannot accept returns on sale items or gift cards.
It is the responsibility of the customer to ensure their address details are correct at checkout. L&M Boutique will not replace or re-send an item which has been sent to an incorrect address unless the replacement cost of the item and postage is covered by the customer. If an order has been returned to sender, we will happily re-post at the expense of the customer. We do not cover postage costs for cancellations or returns. Once we have received and inspected the goods, we will organise an exchange, credit note or refund your payment in full, minus the initial shipping costs.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the unlikely event that there is a mistake or an issue with your order please email us at email@example.com and explain the issue, please include order number and photos if possible. If we’ve made a mistake or if there is a faulty item, then we will send you a replacement item as quickly as possible at our cost or offer a refund (minus shipping cost).
To start a return, you can contact us at firstname.lastname@example.org or via contact us page. Please ensure to include your name and order number on any return request so that we can process this efficiently for you. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Your purchased product must return to us in a new condition - unused with all tags intact and in its original packaging. We are not able to refund or exchange items that appear to have been used, washed, or removed from their original packaging. You also must include a copy of your invoice with the return. Goods must be sent to us with a tracking number. L&M Boutique is not liable for any missing returns, and we can only process your return once the product has been delivered to our warehouse and inspected by our team to ensure it meets refund or exchange requirements.
Returns and exchanges will be processed within 7 days of receiving the goods. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Nice bag, exactly what I was looking for. Lovely details and quality, the insert is brilliant with loads of pockets and I love that it's removable
So spacious! Beautiful packaging. Cannot wait to use it!
The milana tan nappy bag is absolutely stunning, the quality is superb. Pockets galore, plenty of room, and the colour and material are wonderful. The lining is beautiful too. You will not be disappointed.
Quality. Versatile. Stylish.
I upgraded my original bag to the Milana nappy bag and it is an absolute game changer. There is tonnes of room with multiple, easy to use pockets and spaces for all things baby. The product is sleek and stylish with cleverly thought out design features, particularly the pocket with the accessible baby wipes slip - genius. So much love for this product. Highly recommend!
FTM and this bag has got me so excited! Absolutely beautiful & the quality is none the less xo
The most beautiful nappy bag I’ve ever seen. And great quality. Iam in love
As a first time mum i couldn't ’t be happier this nappy bag. The quality look and feel of the bag is so much more beautiful in person. This bag has beautiful details lots of storage room and pockets for organising making this bag very practical and functional. Postage was extremely quick and the detail involved in the packaging and delivery just goes to show they value customer enjoyment. The stroller straps and matching travel mat are also a beautiful touch ❤️
Milana Baby Bag - Matte Black
This bag was delivered to our daughter and she was so excited and very impressed with how much thought went into the presentation of the bag when opening the parcel. This bag is visually gorgeous, beautiful to touch and a perfect size to carry all of baby’s bits and bobs.
Thank you again for your superb service.
Super fast postage, beautiful packaging, and even more amazing nappy bag! The quality is exceptional, and I know this bag will be super functional for me. After almost 4 years, I've finally found a space efficient nappy bag that also looks great.
This bag is sooo soft! I have already started using it as a handbag while I am waiting for baby to arrive. Its a lovely size and fits everything into it. It came beautifully packaged in a box and I didn't have to wait long. I love that I could also get some free extra's. I chose the pacifier case and the pram straps.
Couldn’t be happier with my new nappy bag. It is much more beautiful in real life. Lovely soft material, gorgeous details and lots of storage room and pockets.
I bought this bag to be my pram caddy and absolutely love it.! It’s so stylish and a really beautiful bag in its own right.
I wish I had this bag sooner. Not only it looks stunning, the size is perfect for us with 2 under two with many pockets inside and out, lovely quality, soft material and beautiful accessories. Many thanks to l&m boutique
I have just received my nappy bag from LM Boutique. I haven't used it yet, but the product is wonderfully presented and packaged, and the quality looks very good. Very excited to start using this!