Warranty and Care

Warranty

L&M Boutique offers 90 Day Warranty against manufacturing defects.

We take great pride in the quality and craftsmanship of our range. Every item is reviewed by our quality assurance team individually prior to shipping.

You are entitled to a replacement or repair of a major manufacturing failure and for a compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have your goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the event the item you received has a manufacturer fault or defect, please contact us as soon as possible.

Warranty claims must be made by the original purchaser within 90 Days of order delivery.

Warranty claims must comply with below conditions:

L&M Boutique warranty does cover failure due to manufacturing faults in material or workmanship or due to the manufacturing process.

L&M Boutique warranty does not cover:

  • products that are deemed faulty or damaged from misuse, wear and tear over time, or found to be unrelated to a manufacturing issue.
  • products that are deemed faulty or damaged due to overfilling your bag or carrying heavy items. Areas of stress on the straps and zipper hardware will be notable if the bag has been overfilled.
  • products that are deemed faulty or damaged due to accidental misuse and incidental or consequential damages.
  • products that are deemed faulty or damaged due to Improper Care or Storage including washing techniques.

If you believe that you received a product with the manufacturing fault that comply with the conditions above, please initiate a warranty claim as soon as possible by replying to your order confirmation email and providing image evidence of the manufacturing fault or damage.

If the warranty claim approved, we will request you to return the item to us for a review. The resolution for a faulty item will be dependent on the outcome of the review by our team.

If the defect is deemed to be a manufacturing fault we will facilitate the repair. Upon completion we will return your item to you at our expense. If defect is deemed to be unrepairable, we will work with you to offer a refund.

You will be responsible for paying your own shipping cost for returning your item(s) under warranty claim. Post the item(s) to the return address that you will receive by email. We cannot guarantee that we receive returned items, therefore a registered tracking number must be provided. You may also choose to use a shipping insurance.

 

Care:

 

We recommend treating your L&M items with care.

Do not overfill the product. L&M bags are not indestructible, overloading the bag will cause it to distort and have undue pressure applied to the strap connection areas and main zip compartments hardware.

Avoid contact with rough and abrasive surfaces.

Store your L&M bag in its original dust bag.

We recommend regular spraying/treating your bag with waterproofer to ensure the vegan leather stays in its premium condition.

Use dedicated polyurethane leather cleaner to clean your bag.

If your bag gets wet, wipe the excess water with a lint-free cloth and leave to air dry naturally.

Remember never to use any household cleaners as they are often abrasive and may damage or discolour your item.

Never use direct heat to dry the access water of your bag.

Avoid leaving your bag in a direct sunlight for prolong period of time.

The interior lining can be spot cleaned with a damp cloth or baby wipe. 

 

Zips and hardware:

Ensure you only zip and unzip your bag when the zipper is flat and straight.

Excessive pulling or tugging on the zip may cause the zip head to bend and the zip teeth misalign.

It is a customer's responsibility to take care of the zip and not overfill the bag.

Just like all zips, we recommend having your zip serviced occasionally to ensure the teeth are still in good condition.

In the unlikely event that your zipper jams, the teeth bend or the zip may becomes loose, your local cobbler should be able to either unjam or tighten your zip if required.

General wear and tear occurs on bags. Blemished and scratches on hardware are normal when a bag is being carried and used regularly. Plating layer on the hardware may rub off over time depending on how often the hardware gets in contacts with another skin, oils or perfumes.