Shipping policy

Domestic Orders:

L&M Boutique orders are processed and dispatched from our Whitsundays warehouse via Australia Post within 2 business days of receiving your order. Please note weekend orders will be packed and dispatched the following Monday. We appreciate your patience while our team works hard to get the orders dispatched as fast as we can. 

A confirmation of your shipment with your tracking information will be emailed to you upon dispatch.

Please carefully check your shipping address is correct as we can not be held responsible for undelivered orders due to incorrect delivery details. Should you have an enquiry on the whereabouts of your order and have already received your shipping confirmation, please contact Australia Post directly.

Once your order has been shipped, L&M Boutique is not liable for loss, delivery delay or any damage to your package. Should your parcel be delayed please contact the postal provider and reference your tracking number. Safe drop is performed at the customers risk and L&M Boutique is not liable for parcels that show as delivered with safe drop and go missing or being damaged by weather. If a shipment is lost by Australia Post, you will receive a resolution from the postal provider. Follow Australia Post Delayed, Lost or damaged items for more information.

View Australia Post domestic delivery times and updates to find an estimated delivery timeframe from our QLD warehouse to your state.

You can track your L&M Boutique Order by following the link below:

TRACK MY ORDER

 

Standard Delivery Australia Wide

  FREE on orders over $100

 $9 on orders under $100

Express Delivery Australia Wide

 $12

 

International Orders

L&M Boutique orders intended for international shipment are dispatched from our Whitsundays warehouse via Australia Post.

Your shipping rate will populate when your country is entered at checkout. International Shipping rates and estimated Delivery timeframe will vary by country and can take on average between 8-18 business days  Please get in touch with us if your preferred destination is not listed at checkout. 

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties and Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. L&M Boutique does not collect international taxes on behalf of customers, so the customer is responsible for all taxes or charges to import items into their country.

If an international client refuses a shipment from L&M Boutique, the client is responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. These costs will come out of any potential refund you may receive due to the returned item.

Cancellations and Amendments

You have 2 hour window after placing your order to request cancellation or amendment.

Please email us at info@lmboutique.com.au or via Contact Form to request an amendment or cancellation.

Amendments include:

  • Change of delivery address
  • Change of item colour or style
  • Adding and/or removing items from the order
  • Applying discounts/gift cards
  • Full order cancellations

We'll do our best to help with your order, but if it has been shipped out already, it cannot be modified.
Unfortunately, we are unable to cancel or make amendments to an order after 2 hours of order placement.